Shipping Frozen Orders 20lb. Minimum
SHIPPING Information
20-pound minimum order of frozen products -
cooler won't stay cold, with less weight even with ice packs.
SHIPPING ORDERS
- We SHIP Complete orders VIA UPS EVERY TUESDAY (excluding holidays), orders must be in by 10am Central Standard Time TUESDAY Morning or will be held till the next shipping Tuesday.
- When shipping perishable products via UPS Ground Service unfortunately, we are unable to refund or take back any order that has been shipped for any reason. Shipping is at clients' own risk.
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We DON'T offer FREE shipping - we feel it's not a good business practice to increase prices on items to offer free shipping. It's never FREE it's added into the cost of your purchase on site that offer FREE shipping. And not all of our client use shipping as their means of receiving orders.
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Product Arrival Expectation
All raw pet food products are expected to arrive partially to fully thawed. All products are shipped in an insulated cooler, frozen solid. Product will slowly thaw, while remaining cool. All raw pet food products should be placed back into the freezer upon arrival and fed as desired.
When shipping our perishable products via UPS unfortunately, we are unable to refund or take back any order that has been shipped for any reason.
RPFDM does not offer any refunds or exchanges. If you have any questions or concerns, please text or call 6154551849 and we are happy to help.
Holiday Weeks - No Shipments