Shipping Frozen Orders

SHIPPING Information

Shipping Policy 2023
If you don’t understand or have any concerns or questions 
PLEASE call us 6154551849 BEFORE placing an order. 

SHIPPING ORDERS

  1.  We SHIP Complete orders VIA UPS ON EVERY TUESDAY, orders must be in by 12pm CST or will be held till the next shipping day.
  2. 25-pound minimum order of frozen products - cooler won't stay cold empty even with ice packs.
  3. When shipping our perishable products via UPS Ground Service unfortunately, we are unable to refund or take back any order that has been shipped for any reason. Shipping is at clients' own risk. If you decide to cancel an order for any reason, there can be up to a 10% restocking fee.

  4. We DON'T offer FREE shipping - we feel it's not a good business practice to increase prices on items to offer free shipping. It's never FREE it's added into the cost of your purchase on site that offer FREE shipping. And not all of our client use shipping as their means of receiving orders.

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Follow these steps – Start shopping, DO NOT select items that can't be shipped, they are clearly marked.

We cannot ship all items that we sell, some are too heavy & some are odd shapes! PLEASE Only Purchase Items that can be shipped.

Non-Shippable items are noted as such and will not be shipped.

Each cooler will hold 45lbs of frozen food, please shop with that in mind.

FYI - Each 45 lbs. of product purchased = 1 cooler ($20) + UPS shipping charge (client selects during checkout)

After you have made your selections, GO TO YOU CART & start the checkout.

Fill out your information completely.

1. CHOOSE SHIPPING

  

You can add a note & select Shipping on this screen (red check).

 Agree with terms to proceed...

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2. SHIP TO: Next fill in/select shipping address.

Use drop down to add other address you may be shipping to.

 

 

3. Next is choose shipping Method -

We DON'T offer FREE shipping.

Select UPS Ground or UPS NEXT DAY Air which ever suit your transit needs.

Notice the # of business days needed to reach you.

4. Your check out page should look like this with cooler in cart and correct shipping charge chosen (items marked in purple)

Don't choose anything but UPS!!!

 

Product Arrival Expectation

All raw pet food products are expected to arrive partially to fully thawed. All products are shipped in an insulated cooler, frozen solid. Product will slowly thaw, while remaining cool. All raw pet food products should be placed back into the freezer upon arrival and fed as desired.

When shipping our perishable products via UPS unfortunately, we are unable to refund or take back any order that has been shipped for any reason.

RPFDM does not offer any refunds or exchanges. If you have any questions or concerns, please text or call 6154551849 and we are happy to help.

Holiday Weeks - No Shipments

 

Thanks For Feeding RAW!