When shipping our perishable products via UPS Ground Service unfortunately, we are unable to refund or take back any order that has been shipped for any reason. Shipping is at clients' own risk.
Follow these steps – Start shopping
We cannot ship all items that we sell, some are too heavy & some are odd shapes!
PLEASE Only Purchase Items that can be shipped.
Non-Shippable items are noted as such and will not be shipped.
Each cooler will hold 45lbs of frozen food, please shop with that in mind.
FYI - Each 45 lbs. = 1 cooler ($20) + UPS shipping charge.
If you decide to cancel an order for any reason, there is up to a 10% restocking fee.
After you have made your selections, start the checkout.
Fill out your information completely
Choose Shipping by entering the SHIPPING section
You can add a note & select Shipping on this screen (green X).
Make sure to check agree with terms to proceed...
Packages leave our building EVERY Tuesday
Orders are packed in the order received. Please see the estimated transit time for your delivery when you reach the shipping step of your order checkout.
Your check out page should look like this with cooler in cart and
**correct shipping charge chosen (items marked in blue)
Don't choose anything but UPS!!!
Product Arrival Expectation
All raw pet food products are expected to arrive partially to fully thawed. All products are shipped in an insulated cooler, frozen solid. Product will slowly thaw, while remaining cool. All raw pet food products should be placed back into the freezer upon arrival and fed as desired.
When shipping our perishable products via UPS unfortunately, we are unable to refund or take back any order that has been shipped for any reason.
RPFDM does not offer any refunds or exchanges. If you have any questions or concerns, please text or call 6154551849 and we are happy to help.
Holiday Weeks - No Shipments
Thanks For Feeding RAW!